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Frequently Asked Questions

We have answered some frequently asked questions below. If you cannot find the answer to your question, you can email us by clicking on the 'Contact Us' link.

Dietary requirements & allergies

Please inform us of any dietary requirements at the point of booking so that we can prepare an appropriate menu. We can cater to most dietary requirements, but we are not currently able to cater for those with a severe lactose allergy or a dairy-free diet. We are testing our menu and hope to offer a dairy-free menu soon, but please enquire before booking. 

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We are able to cater for vegetarians, gluten free diets and other allergies and take all necessary steps to prevent cross-contamination, but please be aware that due to the open nature of our kitchen, we cannot guarantee that allergens are not present in the environment. 

Do you have a children's menu?

We do not have a children's menu that runs alongside our tasting menu Thursday - Saturday. We welcome children over 10 years old in the restaurant, who would be expected to dine from the full tasting menu. As you know your child's likes & dislikes, it is your choice as to whether a tasting menu would be suitable for them. 

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We will offer a smaller Sunday Lunch which will be suitable for children.

Can I change dishes to suit my personal taste?

All of the dishes on the menu have been created to ensure that there is a balance of flavours and a flow between courses. We kindly ask you to trust our vision and do not request alterations to dishes, unless you have a genuine allergy or dietary requirement. Some dishes contain a comfortable amount of chilli heat - unfortunately, we are not able to remove spice from dishes.

Do you allow dogs?

Due to the open nature of our kitchen, we are not able to allow dogs in the restaurant, with the exception of assistance dogs. If you are planning on dining with an assistance dog, please let us know in the booking notes so we can seat you in a suitable location.

Are you wheelchair friendly?

Yes, we are. There is plenty of space inside the restaurant and a disabled access toilet. You are welcome to dine with us if you use a wheelchair or have accessibility requirements, but please let us know in the booking notes so that we can ensure your visit is as comfortable as possible.

Do you offer gift vouchers?

Yes, we do. You can purchase a gift voucher online by clicking here, or you can call in to the restaurant and purchase a paper voucher. 

Are you open Christmas Day?

Our team work incredibly hard over the Christmas period and deserve a rest and a chance to spend time with family, so we will be closing on Friday 25th December, reopening on Thursday 31st December.

I made a pledge via Kickstarter - how do I book?

Head to our booking page and select the option 'Kickstarter Member Booking' from the drop down list, then fill out the booking form as normal. Please ensure that you use the same name that you provided when you made your pledge so we can match your pledge to your booking. 

I don't have a booking - can I walk in?

Our food is prepared based on the number of bookings we have, with a little extra just in case. This keeps our food wastage under control, which allows us to charge a little less for our menu. For this reason, the potential for walk-ins are very limited. We would always advise booking, for which we require 24 hours notice. 

What is your cancellation policy?

We ask that where possible, you give us at least 24 hours notice if you need to cancel your booking, so that we can try to rebook your table. If you fail to show without notifying us, the table cannot be used, and we must take a hit on food and staffing costs. At present, we do not ask for a deposit to secure your booking, and would like to keep it that way, but this may change if there are frequent no-shows.

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Any Kickstarter backers who fail to show for their table without giving notice of their cancellation will not be able to redeem their voucher on a future date. 

Opening Hours: 

Thursday: 17:00 - 23:00

Friday: 12:00 - 16:00 / 17:30 - 23:00

Saturday: 12:00 - 16:00 / 17:30 - 23:00

Sunday: 12:00 - 17:00

01388 335395

2-4 Newgate Street

Bishop Auckland

DL14 7EG

© 2026 by Djam Kitchen Limited

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